The Member Research Report 2018 was completed by Deloitte Access Economics as part of the Member Engagement Project, funded by a Lotterywest Grant. Deloitte surveyed over 1,603 of our members about their member experience in the four pillars of surf life saving. This report showcases what our members said and has provided 47 recommendations on how to improve member sustainability and engagement for both clubs and our organisation.
This report was used to produce a 5-year Member Engagement Plan for SLSWA and a Toolkit for clubs to assist member recruitment and retention.
Information in this report is particularly useful for advocacy and providing an evidence base to support decisions. Some examples are provided below:
- expansion/changes to service agreements
- volunteer recruitment
- club decision making
- policy and course changes
Click here for the full report.